1. The ground rules that define what appropriate and inappropriate behavior in a group are defined as which of the following?  

1. Group Norms
2. Roles
3. Group Conformity
4. Group Cohesion  

2. __________ refers to the interpersonal bonds that hold a group together.   

1. Group Norms
2. Roles
3. Group Conformity
4. Group Cohesion  

3. There are several decision-making techniques used to manage group decision-making problems.  Which of the following refers to a technique where a group of experts is given a survey that contains several open-ended questions.  The result of this survey is summarized and organized, and then the process is repeated again until consensus is reached.  

1. Nominal group technique
2. Delphi technique
3. Brainstorming
4. Ringi Technique  

4. Which of the decision-making problem occurs when group members’ desire to maintain good relations becomes more important than reaching good decisions?   

1. Group Think
2. Structural decision-making flaws
3. Group Polarization
4. External pressure  

5. Groups develop through a series of stages that reflect changes in their internal group processes and the demands of their tasks.  Which of the following refers to a stage that is characterized by conflicts among group members and confusion about group roles and project requirements?  

1. Forming Stage
2. Storming Stage
3. Performing Stage
4. Adjourning Stage  

6. Successful teams complete their tasks and do so in a collective way that is better than using only individuals to perform the tasks.  The effectiveness of a team usually depends on the following factors, except:  

a.      Good leadership

b.      Clear direction and goals

c.      Evaluation and rewards

d.      Supportive organizational environment  

7. According to the Traits model of leadership, the four traits that are shared by most successful leaders are presented below, except:  

a.      Maturity and breadth

b.      Resources possessed

c.      Inner motivation and achievement drive

d.      Honesty  

8. _________ implies balancing work and achieving goals within prescribed time periods.  

a.      Workflow

b.      Team building

c.      Coordination

d.      Time management  

9. SWOT Analysis is a formal analysis of strengths and weaknesses, and of the opportunities and threats in current situations. Which of the following is a characteristic of Strength:  

a.      A new competitor in the market industry

b.      Business expertise

c.      Mergers or strategic alliances

d.      Government rules and regulations  

10. __________ is the selection of solutions that meet the minimum criteria.  

a.      Optimizing

b.      Satisficing

c.      Maximizing

d.      Regulating

  Answer Key:  

1. A
2. D
3. B
4. A
5. B
6. C
7. B
8. D
9. B
10. B