1.      Maslow’s needs hierarchy theory states that a person has five types of needs.  Which of the following is not one of those needs?  

a.       Physiological

b.      Security

c.       Affiliation or Social

d.      Knowledge  

2.      Which theory is based on the idea that people want to be treated fairly in comparison to others in almost every possible situation?  

a.       Motivator-Hygiene theory

b.      Equity theory

c.       Scientific management theory

d.      Achievement-Motivation theory  

3.      The motivator-hygiene model has of two unique features: motivator or intrinsic factors and hygiene factors, which are factors that are associated with an individual’s negative feelings about the job and are related to the environment.  Which of the following is not included as part of hygiene factors?  

a.       Policies and administration 

b.      Working Conditions

c.       Achievement 

d.      Supervision   

4.      Skinner’s Reinforcement theory states that the consequences of a person's present behavior influence future behavior.  Which of the following types of reinforcement involves providing no positive consequences or removing previously provided positive consequences as a result of undesirable behavior?  

a.       Positive Reinforcement

b.      Avoidance

c.       Punishment

d.      Extinction  

5.      There are five common approaches to job design. Which of the following refers to the empowerment of employees to assume more responsibility and accountability for planning, organizing, performing, controlling, and evaluating their own work?  

a.       Job rotation

b.      Job enlargement

c.       Job engineering

d.      Job enrichment

6.      Which one of the potential errors in performance appraisals refers to situation where managers allow a single prominent characteristic of an employee to influence their judgment, which often results in an employee receiving approximately the same rating on every item?  

a.       Central Tendency

b.      Halo Effect

c.       Leniency

d.      Recency  

7.      Communication is a process by which a person or group sends some type of information to another person or group.  Which of the following is not one of the five basic parts of communication?  

a.       Sender

b.      Transmitter

c.       Channel

d.      Semantic  

8.      Communication and information technologies can be used to support an organization because electronic communication technologies can free teams from the constraints of time and place.  Videoconferencing is categorized as which of the following types of communication technology?  

a.       Same time, same place

b.      Same time, different place

c.       Different time, same place

d.      Different time, different place  

9.      Rewards are important elements to encourage individuals to reach a certain performance level or to continue to perform at that level.  Rewards can be external or internal.  Which of the following is an example of extrinsic reward?  

a.      Promotion

b.      Sense of achievement

c.       Feelings of accomplishment

d.      Job satisfaction  

10.  Organization structure is the framework that defines the boundaries within which the organization operates.  Which of the following refers to a hybrid organization structure in which individuals from different functional areas are assigned to a specific project?  

a.       Functional Departmentation Structure

b.      Line Structure

c.       Customer Departmentation Structure

d.      Matrix Structure

  Answer Key:  

1. D
2. B
3. C
4. D
5. D
6. B
7. D
8. B
9. A
10. D